FAQ

At Northern Cards, there are no stupid questions! Here you can find the answers to some of our most frequently asked questions, though if you have any additional ones, you can contact us online here or send us an email to northerncards@me.com. 

 

OUR CARDS

  Are your products high-quality?
They sure are! In terms of paper, we use 15 pt Tango® Coated Cover C1S, which has superior print performance, product aesthetics and ink holdout, and it's both recycled and recyclable. Each card has its own premium 70 lb square flapped envelope included and we always include spare envelopes with orders. Some of our greeting cards have the added luxury of gold foil stamping, which literally makes these products shine! By applying a thin film of metal to the paper, we get gorgeous results and your customers will be even more tempted by the eye-catching designs.
  Do all of your cards come with envelopes?
Yes, each card has its own premium 70 lb square flapped envelope included and we supply spare envelopes with every order.
  Are your cards environmentally friendly?
Our cards are absolutely environmentally friendly. Each card (quite thick 15pt card stock) is printed on recycled and recyclable paper and is an FSC (Forest Stewardship Council) product, which means it is made from responsible sources and has been verified to meet FSC’s strict environmental and social standards.
  What exactly will I receive in my package when I order?
The minimum order is a box of 48 cards and we shrinkwrap the cards separately to the envelopes. Each box of 48 cards contains the following: 8 lots of cards (with 6 in each package, shrinkwrapped together) and 8 lots of 7 envelopes (each package shrinkwrapped together with our a mini catalogue board showing our current products).
  Can you send me a catalogue of your cards?
No, we don't send out full catalogues, as our website shows our up-to-date catalogue of cards here. Plus we also include a mini catalogue board with your order, so you can see all of our current products together on one page.
  Can you send me samples of your cards?
For sure! If you are a wholesaler or distributor, contact us here, by email to northerncards@me.com or by calling 1 888 503 3503 during business hours and we will send you some samples.
  Can I view your cards in person?
You can! By appointment, you can absolutely come and see our greeting cards at 208 Gerrard St E, Toronto, ON M5A 2E6. Contact us here, by email to northerncards@me.com or by calling 1 888 503 3503 during business hours and we can arrange an appointment.

ORDERING

  Do I have to register with your site to shop with you?
No, you don't need to register with us, though if you do, you can check your order status online and your details will be saved for your next order.
  How do I place an order online?
It's super easy. Just add your items to the basket, head to checkout and pay, then sit back and wait for your items to arrive.
  Can I fax my order to you?
Absolutely! Our fax number is 647 689 2375 and you can download our order form and credit card authorization form HERE.
  What payment types do you accept?
We accept Visa, MasterCard, Google Pay and PayPal, using Shopify's secure system. Shopify has joined forces with leading credit card processors from around the world to make it easy for us to securely accept payments online. All the information exchanged is encrypted and we have no access to your credit card details.
  Is there a minimum order value?
Yes. One box of 48 cards is the minimum order and you will receive a sealed carton of 48 cards and 56 envelopes. You can order in multiples of sealed boxes, each containing 48 cards (so your order will be 48 cards or 96 cards or 144 cards, for example). If you spend less than $100, we add a shipping cost to the total.
  Do I get a discount for larger orders?
Yes! We strive to offer our wholesalers and distributors one of the highest margins in the industry. If you are planning on ordering more then 5,000 cards in a single order then send us email or give us a call. We will sharpen our pencils, and provide you with an even better price.
  I have a promotional code. How do I use it?
We will be having special promotions at times, where you may get a promotional code or you may get them by email if you sign up for our newsletter. To take advantage of one of our special promotions, you can add the promotional code to the PROMO CODE box on the checkout page. Your order will be discounted automatically.
  Can I buy one single card?
No. Unfortunately, this site is designed exclusively for those who need at least 48 of each single card (mainly distributors and wholesalers).
  Can I cancel an order?
Not exactly, as our orders our fulfilled by an external shipping company. However, we have an awesome no-questions-asked returns policy if you need to return the cards to us.

SHIPPING

  How much does shipping cost?
Shipping is free for orders of $100 or above in Canada and most of the US. If you spend less than $100 (or less than $200 in some US states/territories), a shipping cost is added to the total. Please see our Shipping and Returns page for more information, including the cost for all US states/territories.
  Which carriers do you use to ship your products?
For orders across Canada we use Purolator and for orders across the US, we use UPS. We use InterFulfillment, the Canadian eCommerce solution, to fulfill and ship our orders to you. InterFulfillment safely stores our greeting cards and then ships them to you once you've placed your order with us.
  Are your cards protected in storage at InterFulfillment?
Definitely! As an extra precaution against water damage, all inner boxes (each containing 48 cards and 56 envelopes) are wrapped in plastic prior to being placed in their master cartons.
  When will you ship my order?
Soon! We ship your order as soon as possible and this means all orders are shipped within 3 business days. We will let you know when your order is on its way and you can track it online too.
  Will I receive a packing slip with my order?
Yes. InterFulfillment includes a packing slip with every order.

RETURNS

  What is your returns policy?
We have a no-questions-asked returns policy where we refund you your money upon return of the product within 30 days of delivery. We can't say fairer than that! Please keep proof of shipping when returning items to us.

SUBMISSIONS FROM ARTISTS

  Do you accept artist submissions?
Yes! Digital files must be finished in every way, and completely ‘print ready’. All cards must include both an inside verse, and an outside verse. We are not looking for photographic designs. We are a mainstream supplier and our market is North America. Cards can be traditional, contemporary, humourous, or edgy. However, they can’t be profane in nature. The majority of our cards appear to be hand-drawn. Please review our online catalogue here. This will give you a guide to our successful designs for your reference, though this is not meant to exclude other types of designs or other art styles. It’s meant purely as a sample of what has been appealing to our consumers. It’s also meant as a guidance as to the calibre of the work we require, though we are not looking for duplicates of these designs. Finished file(s) must be: The folded size of 5.5” x 7.75”. Design can be portrait or landscape. We must have 1/8” bleed on all 4 sides. The artwork needs to be in vector format, with fonts outlined. Please submit PDF images for our initial review. Remuneration is $150.00 for each purchased design. Get in touch by email to northerncards@me.com and we'll take a look. We are available to answer questions and to provide general feedback.

TROUBLESHOOTING

  I'm having an issue with ordering or browsing your site. What should I do?
We apologize if you're experiencing an issue. Please contact us here, by email to northerncards@me.com or by phone, on 1 888 503 3503 during business hours and our tech team will get onto it pronto.

PRIVACY POLICY

  What is your privacy policy?
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from northerncards.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services; and - Fulfill our orders using InterFulfillment. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MINORS The Site is not intended for individuals under the age of 18, as it is targeted to wholesalers and distributors. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at northerncards@me.com or by mail using the details provided below: Northern Cards, 221 Victoria Street, 106, Toronto ON M5B 1T8, Canada

CONTACTING US

  How can I contact you online?
Easily! You can contact us here, by email to northerncards@me.com or you can email our Co-Founder and Publisher Jean-Paul Michael directly here.
  Can I speak to someone by phone instead of online?
Yes. You can call us on 1 888 503 3503 during business hours.